Frequently Asked Questions
Find answers to common questions about booking hotels, tours, and transportation
Hotels FAQ
UnlockYourTravel.com is an online travel platform where you can book hotels, tours, and airport transportation in Mongolia. We help travelers find the best prices, verified reviews, and secure booking options.
Enter your destination, select your dates, choose the number of guests, and browse available hotels. Click "Book Now" on the hotel you prefer and follow the steps.
We currently offer only one payment method: Prepay Online (pay directly on our website).
UnlockYourTravel.com uses secure online payments, supporting major credit/debit cards, Apple Pay, Google Pay, and a variety of local and alternative payment methods depending on your region.
This depends on the hotel's cancellation and modification policy. You can view your options and fees (if any) in your booking details page.
If you do not arrive for your stay, the hotel will apply its no-show policy, which usually means the booking is non-refundable. In most cases, no-show bookings are not eligible for a refund, as stated in the hotel's cancellation terms.
Yes, but each room must follow its own cancellation policy.
If you select rooms with different cancellation policies, our system will automatically create separate bookings. This ensures that each reservation follows the correct cancellation, and guarantee rules provided by the hotel.
Airport Transportation FAQ
We offer airport-to-city and city-to-airport rides.
After booking, your confirmation will include:
- Pick-up location
- Driver contact information
- Meeting instructions (e.g., arrival hall, name sign, counter, etc.)
Most transfer providers track flight delays and adjust the pick-up time automatically.
However, this depends on the supplier's policy, which will be shown in the booking details.
Yes, but changes depend on the transfer provider's rules.
You can request changes through your customer dashboard messages section or contact support.
If this happens, contact the provider using the number provided in your confirmation email or contact our customer support immediately.
Tours & Activities FAQ
We offer a wide range of experiences such as:
Most tours accept the screenshot of our online ticket which we send you through your e-mail, but some experiences may require a printed ticket. Your confirmation will clearly indicate what is required.
Yes—if the activity provider offers free cancellation or flexible changes. All cancellation rules will be shown before booking.
Your confirmation will include:
- Exact meeting point
- Map link
- Instructions
- Supplier contact details
General FAQ
Yes. We use encrypted, secure payment gateways that comply with global security standards such as PCI-DSS.
Yes, you need to be a registered customer in order to make a booking.
You can leave a review only after completing a verified booking.
Reviews must follow our content guidelines and should not include:
- Offensive language
- Harassment
- False information
- Advertising links
You can reach our support team through:
Still have questions?
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